Baggage services
Everything about your bags
Where's my bag?
Live status from the baggage system, powered by BagAssist.
Allowance & fees
See what's included and what extra bags would cost.
Estimated baggage fees
$0
- Bag 1 · 20 kg · included in your fare
Cabin: 1 bag up to 7 kg plus a personal item. Mobility aids and medical equipment travel free. Prices are cheaper when added online before check-in.
What can I pack?
Check cabin and checked-bag rules for common items.
Power bank
Cabin onlyCabin only, up to 100 Wh. Never in checked bags.
Spare lithium batteries
Cabin onlyCabin only, terminals taped.
E-cigarette / vape
Cabin onlyCabin only and never used on board.
Laptop
Cabin or checkedBest kept in the cabin. Switch off fully if checked.
Medicines
Cabin or checkedKeep essential medicine in your cabin bag with a copy of the prescription.
Liquids over 100 ml
Checked onlyChecked bags only, unless security rules at your airport allow larger containers.
Something went wrong?
- My bag didn't arriveReport it online in a minute. Most delayed bags are located within 24 hours.
- Choose when it's deliveredOnce found, pick a day and time slot. Delivery to your door is free.
- Claim essentialsToiletries and clothes with a receipt are approved instantly, up to $50 a day.
- Damaged or items missingReport within 7 days of receiving your bag and keep the damaged items.